[Legal]
Privacy Policy
This Privacy Policy explains how On Site Plumbing, Heating & Cooling collects and uses information from visitors to our website. It is written in plain English and is meant to be easy to understand. We recommend having it reviewed by a qualified attorney before relying on it as a formal legal document.
Who we are
On Site Plumbing, Heating & Cooling is a plumbing and HVAC contractor based in Totowa, New Jersey. Our office is located at 195 US-46 Ste 2, Totowa, NJ 07512. You can reach us by phone at +1 551-310-3962 or by email at info@onsitenewjersey.com.
What information we collect
When you fill out a contact form or book an appointment online, we collect the details you provide, such as your name, phone number, email address, and the service address. This information is used to respond to your request and schedule work at your home or property.
We also collect standard website analytics data through cookies and similar tools. This includes information like which pages you visit, the device and browser you are using, and your approximate location based on your IP address. This data helps us understand how people use the site and improve the experience.
Why we collect this information
We use your information to answer service requests, schedule appointments, and communicate with you about the work being performed. We also use analytics data to improve the website, understand which services are most helpful, and make sure the site works properly across different devices.
Third-party services we use
We use Google Analytics to understand how visitors interact with our website. Google may set cookies and collect data according to its own privacy policy.
Online booking is handled through Housecall Pro, which manages scheduling and customer records. When you book through our website, you may be directed to Housecall Pro's platform, and your information will be handled according to their privacy practices.
Cookies
Cookies are small text files stored on your device that help websites remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings at any time. Please note that some parts of the website may not work as smoothly if cookies are turned off.
How to access or delete your information
You can request a copy of the personal information we have about you, or ask us to delete it, by contacting us directly. Call +1 551-310-3962 or email info@onsitenewjersey.com and we will respond as quickly as possible.
We do not sell your information
On Site Plumbing, Heating & Cooling does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information as needed to provide services or as required by law.
Last updated: July 30, 2026